QuickBooks Desktop has character limits for some fields that Service Fusion does not have limits for, or has different limits. You can read about what these character limits are here.Ĭommonly, it is the customer's name that exceeds the character limit, but it can also be the contact name, memo, or description. This error message states a character limit has been exceeded. When syncing Items, Customers, Invoices, or Payments: String too long. Anything imported successfully to QuickBooks will say "DONE", and anything that did not successfully import will say "FAILED" followed by an explanation, or error message. The sync log will be organized in this order: Items (products/services), Customers, Invoices, Payments. To find the most recent sync, scroll to the bottom. One file is created per day all syncs from that day will be in the same file. Then, sort the Notepad files in date order. Then open the SyncLogs folder ( not the Log folder)
QUICKBOOKS DESKTOP WEB BROWSER ERROR WINDOWS
To find the sync logs, open the Windows File Explorer, navigate to the C:/ drive, and find the folder labeled Service Fusion QuickBooks Integration. To find your Sync Logs: The Service Fusion QuickBooks Integration plugin stores logs from every sync on the local computer the sync runs, generally the C:/ drive. If something has successfully synced, it will disappear from the visible list. A line highlighted in green does not indicate it has synced it means that line has been selected and is highlighted. To find errors for failed Customer or Item (product/service) imports: Hover your mouse over the line highlighted in red. You are always, always, welcome to contact Service Fusion Support Team for assistance with any and all QuickBooks related challenges, and we encourage you to do so! This guide only serves to explain some of the more common error messages, simply as a supplemental resource. If your error is not listed, please contact us! **To quickly find your specific error, please consider using the in-browser find-on-page feature (Control F) and type in a portion of your error into the search window. If you have an error that mentions txnID, please do not search the numbers following txnID- those numbers are specific to your account only and will not yield any results.
This is not an exhaustive list by any means errors can vary widely and some are less common than others. To better assist in deciphering the, at times mysterious, error messages and reasons for sync failure, please view the tips below. Few things can be as frustrating as creating an invoice or receiving a payment and clicking the Sync Now button in the QuickBooks Service Fusion Integrator ( download/install), only to have the invoice or payment fail to sync.
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